Frequently Asked Questions

We offer several shipping options to meet your needs, including standard ground shipping, expedited shipping, and freight delivery for large or heavy items. Shipping costs and delivery times vary based on the option selected and your location. You can see the specific options and costs at checkout.

We accept returns on most unopened items within 30 days of purchase. Some items, such as custom-ordered materials and hazardous products, may not be returnable. Please visit our Returns Policy page for full details and instructions on how to initiate a return.

Yes, we offer special pricing for professionals and for bulk orders. Please create a Pro account on our website or contact our sales team to discuss your project needs and to learn more about our volume discount programs.

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to track the status of your delivery. You can also find tracking information in your order history if you have an account with us.

Yes, in addition to our online store, we have several physical locations. You can use our Store Locator page to find the nearest BuildStrong store to you, view its hours, and get directions.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, BenefitPay, and cash on delivery. For large orders, we may also accept wire transfers. All transactions are securely processed.

Absolutely! Our team includes experienced construction professionals who can provide guidance on product selection, quantity calculations, and installation tips. Contact us via phone, email, or visit one of our locations for personalized assistance.

Standard ground shipping typically takes 3-7 business days. Expedited options are available for 1-3 day delivery. Large items that require freight delivery may take 7-14 business days. In-store pickup is also available for immediate collection at no extra cost.